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Speech Communications
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Speech Communications
> Learning To Listen And Helping Others Do The Same
Learning To Listen And Helping Others Do The Same
Understanding Listening
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The Importance of Listening
Connection to Critical Thinking
Causes of Poor Listening: Low Concentration, Trying to Hard, Jumping Ahead, & Focusing on Style Not Substance
Stages Of Listening
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Receiving Stage
Understanding Stage
Evaluating Stage
Responding Stage
Remembering Stage
Barriers To Listening
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Culture
Gender
Technology
Enhancing Your Listening
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Be a Serious Listener: Resist Distractions and Listen Actively
Be an Open-Minded Listener: Suspend Judgment and Exercise Empathy
Helping Your Audience Listen More
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Read Feedback Cues
Hold Audience Attention
Maximize Understanding
Build Credibility
Make Messages Easy to Remember
Giving And Receiving Criticism
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Cultural Differences in Approach to Criticism
Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive
Receiving Effective Criticism: Be Accepting, Open-Minded, & Seek Clarity
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